WCER - Wisconsin Center for Education Research
WCER - Wisconsin Center for Education Research WCER Technical Services
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Technical Services

WCER Technical Services

WCER Technical Services provides computer and creative services to WCER researchers. We offer skilled personnel and advanced technologies that can provide projects with research-focused programming, web site design, video, network, multimedia, and graphics expertise. In addition, we provide hardware and software purchasing, setup, on-going technical support, server space, and training. Technical Services also provides the secure network environment in which end-users may collaborate across campus without sensitive data being compromised. These operations lay the foundation for all Technical Service functions at the Wisconsin Center for Education Research (WCER) and the School of Education (SOE).

WCER projects and business units may obtain technical support via any of the following methods:

  • Send an e-mail message to support@wcer.wisc.edu. Describe the problem as best you can, and be sure to include your contact information and a phone number.  Please specify if the issue has created a total work stoppage for you.
  • Call Technical Services at 263-4333. This method is the best one in an emergency.  If all technicians are out on service calls, please leave us a message.  We will contact you as soon as possible during business hours.
  • Visit us in Room 370 Educational Sciences. Stop by during our standard support hours of 8 a.m. to 5 p.m.  If all technicians are out on service calls, leave us a written message.  We will contact you as soon as possible during business hours.

WCER Tech Services Forms

Form 05 Workspace Account Create new users in Workspace at WCER
Form 10 SoE-AD Network Activation Access WCER project shares and printers
Form 15 VPN Access Request Access WCER network from home/remote
Form 25 Item Move Request Coordinate item relocations
Form 40 Item Purchasing Request Order computers, peripherals, and supplies
Form 50 Software Purchasing Request Order applications and other software
Form 60 Services Request Order technical services (such as domain registrations)
Form 80 Technical Equipment Checkout Reserve equipment from the WCER Lending Library
(list of items)

Purchasing requests are reviewed by WCER Business Office.

UW Departmental Tech Support Links

October 2011 Cybersecurity Open House Information